CUSTOMER SERVICE

Mattress Depot USA is committed to providing our customers with superior and friendly service.

We are accredited with an A+ grade by the Better Business Bureau since 2010. Customers find our stores to be friendly and relaxed in a no frills environment where they can learn about the right mattress for them. Our friendly and knowledgeable Sleep Consultants will help you select the perfect mattress set. All of our Sleep Consultants have over 10 years retail sales experience providing our customers with outstanding customer service.

Mattress Depot USA offers same day delivery of in stock mattress sets on any purchase in store before 2pm PST *. If today doesn’t work, we will schedule the next available date and time that works for you. Our Delivery Agents will deliver the mattress right to your room and will take away the packaging.  Also, we offer complete set up your bed frame and removal of your old mattress to have it 100% recycled. No portion of your old mattress will ever end up in a landfill.

*Minimum purchase required for same day delivery and subject to availability. Set-up and removal cost may be extra. Some restrictions apply. Same Day Delivery is not guaranteed on online orders.

Customer comfort and satisfaction is our highest priority.  If you are not completely satisfied with your new bed, we will be happy to exchange it, or give you an in store credit for the full amount of the mattress. Please read our Terms for full disclosure.

Terms

1) Customers are allowed a one time comfort exchange of equal or greater value of the original purchase. No refunds will be given.

2) You have 30 days after purchasing to exchange your mattress or 120 days if a mattress protector was purchased on your original order. After the one time comfort exchange all sales are final. 

3) The mattress sets must be in the original condition.

4) Customer is responsible for paying all re-delivery/exchange costs. Please contact a store location for more detail.

5) Mattress sets cannot be exchanged if there are any stains or visible signs of wear on the mattress.

6) Special order mattresses, foundations or accessories are not valid for the comfort exchange. All sales are final.

7) Credit for a comfort exchange does not apply to for any delivery fees, additional products and services purchased such as frames, box spring, sheets and so on.

For example:

Purchase Price of Mattress: $299.00

Box spring: $50.00

WA Tax: $33.15

Transaction total: $382.15

Exchange Value for Mattress: $299.00 (Mattress) + 28.40 (Tax) = $327.40

The amount of the in store credit is $327.40 which can be applied to the desired exchange mattress.

Questions?

Please contact the original store location and we would be more than happy to assist you.

Mattress Depot USA keeps its overhead costs low to pass savings down to our customers. We continually shop for the best products and liquidation specials from our manufactures which allows us to have the lowest prices period. We promise to beat any competitors pricing on the same mattress sets by 10%. *
*Offer valid on mattress sets must be by the same manufacture and product. Price matching only available for in store purchases.